(Click on the card below for a personal profile of Carol Panza.)



No matter how successful, every company has opportunities to perform better, to achieve even more. Can any company afford to wait until competition is on its doorstep or performance problems become the central focus for management? There are always ways to save time or cost, to produce higher quality with existing resources or build customer loyalty through better service and by responding to customer feedback . . . particularly in HEALTHY companies.

Gaining the competitive edge, and contributing true value-added on the part of management means looking for opportunities and finding ways to perform beyond just good.

What do we do?

CMP Associates is a management consulting firm specializing in the analysis and custom design of improvement strategies for business. The important word here is analysis. We are NOT OFFERING an answer in search of a question or an off-the-shelf solution like a training session in interpersonal skills or communication. Before implementing any solution, you first need to ask yourself what changes or performance impact you will measure and how that relates back to the solution?

We ARE OFFERING proven ability to identify OPPORTUNITIES for improvement, and to custom-design solutions such as:

Performance-based learning systems
Management procedures and tools (job aids)
Job definition/description
Performance-based appraisal (management systems)
Career path articulation

Organization mapping is a very effective tool which we use extensively for organization analysis and opportunity identification:

Three (3) very fundamental concepts differentiate our approach to performance improvement. These concepts are conspicuously missing from Total Quality Management (TQM) and Business Process Re-engineering (BPR). They make our approach effective while hindering those who fail to apply them. The concepts include:

Establish the CONTEXT. Start with the macro/context and relationship view of an organization versus process specification.

Identify the fundamental sequence of accomplishments. Specify PROCESS (linked to valuable organization outcomes/ results) as a sequence of accomplishments versus behaviors or just "stuff."

Create a supportive environment for PERFORMERS (employees). Use the "human performance system" to ensure that all performance requirements are linked back to organizationally desirable goals and that performers are properly supported.

Who have we worked for?

Clients include organizations such as:

Advanta Mortgage Corp., USA
Airco Industrial Gases, a division of British Oxygen (BOC)
Asea Brown Boveri (ABB), Eastern and Southeast Asia
Associates Financial Services
Atlantic Electric
Bell Communications Research
Casio, Inc.
Cigna Dental Health
College Craft Painters
Con Edison
Ewing Marion Kauffman Foundation
Exxon International Company (Tanker Department)
General Telephone of the South
Glaxo Inc.
Indiana Bell Telephone
Merck & Co.
Motorola University
National Vision Associates, LTD.
Office Depot
SeaLand (Long Beach Terminal)
The Science City Project (Kansas City Museum)
The Sherwin-Williams Company
The Sports Authority
Tropical Shipping
Xport (Port Authority of NY and NJ Trading Company)


Publications include:


Picture This . . . Your Function, Your Company . . . by Carol M. Panza ($13 - discounted price through this web site only) For more information on the book, click here.

The No-Nonsense Guide to Common Sense Management by Randolph I. James ($21.95) For more information on the book, click here. -- To visit the James & Associates web site, click here.

Articles (No charge for single copies.)

For more information?

Write, Call or E-Mail:
Carol M. Panza, CMP Associates, 66 Fanok Road, Convent Station, NJ 07961
Phone - (973) 455-0420
E-Mail - CMP@orgmap.com

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© CMP Associates 1996. All rights reserved.

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